Honolulu Hotels FAQs & Policies
Check here for questions about everything from cheap weddings in Oahu to last minute discounts or our pets allowed or group and business policies at our Honolulu Waikiki hotels. Want to know where our Honolulu hotels are located or need a map of the area to show how close our Honolulu hotels are to the Convention Center or the Honolulu Zoo? You’ll find the answers to many of your frequently asked questions about our Honolulu, Hawaii hotels.
What is your cancellation policy?
Cancellation Policy: Cancel 24 hours prior to your arrival date to avoid a penalty of one night room and tax.
Deposit Policy: A deposit of 1 (one) night on a major credit card is required to guarantee reservations.
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How much does parking cost? Will I be able to find a place to park at your hotel?
The parking rates for our hotels are as follows:
- Aqua Aloha Surf & Spa: $20/daily
- Aqua Bamboo & Spa: $22/daily (valet)
- Best Western Coconut Waikiki Hotel: $22/daily (valet)
- Aqua Continental: $18/daily
- Aqua Honolulu Prince: $20/daily
- Aqua Island Colony: $18/daily
- Aqua Waikiki Beachside: $18/daily (valet, off-site)
- Aqua Waikiki Marina: $18/daily
- Aqua Palms & Spa: $20/daily
- Aqua Waikiki Wave: $20/daily (Please note: Oversized Vehicles will not fit in the hotel parking garage. If you have what you believe may be an oversized vehicle please call the hotel and confirm if the vehicle will fit in the garage.)
- Park Shore Waikiki: $20/daily (valet)
- The Equus: $18/daily
Like all hotels in the Waikiki area, we have limited parking. Although we are able to meet the parking needs of the majority of our guests, if we are unable to accommodate you in our own parking structure, we will assist you in finding parking nearby.
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Do you offer a shuttle from the airport?
We do not have an airport shuttle service. Aqua recommends Aloha V.I.P. Tours, a locally owned company that has been in business since 1981. For a special discounted rate on a lei greeting and airport transfer, visit
www.alohavip.com and enter promotion code
AQUA.
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I heard you can't smoke anywhere in Hawaii. Is this true? Hawaii's new smoking law went into effect on November 16, 2006. The law prohibits smoking in all enclosed or partially enclosed places of employment and public areas. Smoking areas must be at least 20 feet away from doorways, windows, and ventilation areas. More information about the law can be found here: http://www.hawaiismokefree.com/
Up to 20% of a hotel's rooms may be designated for smoking. Smoking policies at each of our hotels are as follows:
- Aqua Aloha Surf & Spa: Smoke-free hotel, no smoking on balconies
- Aqua Bamboo & Spa: Smoke-free hotel, no smoking on balconies
- Best Western Coconut Waikiki Hotel: Smoke-free hotel, no smoking on balconies
- Aqua Continental: Smoking rooms available
- Aqua Honolulu Prince: Smoke-free hotel, no smoking on balconies
- Aqua Island Colony: Smoking rooms available, smoking allowed on balconies
- Aqua Waikiki Marina: Smoke-free hotel, no smoking on balconies
- Aqua Palms & Spa: Smoke-free hotel, no smoking on balconies
- Aqua Waikiki Beachside: Smoke-free hotel, no smoking on balconies
- Aqua Waikiki Wave: Smoke-free hotel, no smoking on balconies
- Park Shore Waikiki: Smoke-free hotel, no smoking on balconies
- The Equus: Smoke-free hotel, no smoking on balconies [Top]
Do you provide beach towels?All our Boutique hotels (Aqua Aloha Surf & Spa, Aqua Bamboo & Spa, Aqua Palms & Spa, Aqua Waikiki Wave, and Best Western Coconut Waikiki Hotel) offer beach towels at the front desk for your convenience.
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