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FAQ

Find information about our policies and answers to Frequently Asked Questions:

What are Aqua Hospitality’s Deposit & Cancellation Policies? Deposit & Cancellation Policies vary by property: Lotus Honolulu at Diamond Head, Luana Waikiki, Park Shore Waikiki, Aqua Aloha Surf Waikiki, Aqua Palms Waikiki, Aqua Bamboo Waikiki, Aqua Kauai Beach Resort, Aqua Ilikai Hotel & Luxury Suites, Aqua Waikiki Wave, Aqua Waikiki Pearl, Aqua Oasis, and Aqua Suites Guam:

Deposit Policy: All reservations require a credit card deposit of one night’s room and tax due at the time of booking. Two nights’ room and tax is required for travel during the Holiday season from December 24- January 1. Deposit policies for special rates and promotional offers may vary. Please refer to the specific offer for details.

Cancellation Policy: Cancel 72 hours (3 days) prior to your arrival date to avoid penalty of one night room and tax. For arrivals during the Holiday season from December 24 to January 1, please cancel 30 days prior to your arrival date to avoid penalty of one night room and tax. Cancellation policies for specials and promotional offers may vary. Please refer to the specific offer for details.

Volcano House:

Deposit Policy: All reservations require a credit card deposit of one night’s room and tax due at the time of booking. A deposit of two nights’ room and tax is required for travel during the Holiday season from December 20 through January 4. Deposit policies for specials and promotional offers may vary. Please refer to the specific offer for details.

Cancellation Policy: Cancel 7 days prior to your arrival date to avoid penalty of one night room and tax. For arrivals during the Holiday season from December 20 – January 4, cancel 30 days prior to arrival to avoid a penalty of two night’s room and tax. Cancellation policies for specials and promotional offers may vary. Please refer to the specific offer for details.

Pagoda Hotel, White Sands Hotel, Ewa Hotel Waikiki, Hilo Naniloa Hotel, Hokele Suites Waikiki, Maile Sky Court, Maui Beach Hotel, Kauai Sands Hotel, Polynesian Plaza:

Deposit Policy: All reservations require a credit card deposit of one night’s room and tax due at the time of booking.

Cancellation Policy: Cancel 72 hours (3 days) prior to your arrival date to avoid penalty of one night room and tax. For arrivals from December 24 to January 1, please cancel 30** days prior to your arrival date to avoid penalty of one night room and tax.* Cancellation policies for specials and promotional offers may vary. Please refer to the specific offer for details.

** 3 days for Hilo Naniloa hotel

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What are the check-in and check-out times for your hotels?

Check-in time for our hotels is 3:00 PM*.
Check-out time for our hotels is 12:00 PM*.

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How much does parking cost? Will I be able to find a place to park at your hotel?

The parking rates for our hotels are as follows:

Oahu
Property
Parking Rates
Aqua Aloha Surf Waikiki
$22/daily
Aqua Bamboo Waikiki
$25/daily (Please note: oversized vehicles cannot be accommodated in the parking garage). Valet parking also available from 8:00am-10:00pm.
Aqua Ilikai Hotel & Luxury Suites
$28/daily (valet)
Aqua Palms Waikiki
$25/daily
Aqua Pacific Monarch
$25/daily
Aqua Skyline at Island Colony
$25/daily
Aqua Waikiki Oasis
$25/daily (valet only)
Aqua Waikiki Pearl
$26/daily
Aqua Waikiki Wave
$25/daily (Please note: Oversized Vehicles will not fit in the hotel parking garage. If you have what you believe may be an oversized vehicle please call the hotel and confirm if the vehicle will fit in the garage.)
Hotel Renew
$25/daily (valet only)
Luana Waikiki
$35/daily (valet only)
Park Shore Waikiki
$25/daily (valet)
Lotus Honolulu at Diamond Head
Valet parking included in daily $25 Boutique Fee
Ewa Hotel Waikiki
$25/daily
Hokele Suites Waikiki
$20/daily
Maile Sky Court
$25/daily
Pagoda Hotel
$10/daily
Polynesian Plaza
$20/daily (located offsite)
White Sands Hotel
$25/daily
Neighbor Islands
Island
Property
Parking Rates
Maui
Maui Beach Hotel
$5/day self-parking
Kauai
Aqua Kauai Beach Resort
Parking included in daily $20 Resort Fee
Kauai
Kauai Sands Hotel
$9.00/daily
Hawaii Island
Volcano House
Volcano House: Free parking. Access to the park is $10 per non-commercial vehicle or $5 per individual travelling on foot, bicycle or motorcycle. Entrance is valid for 7 days.
Hawaii Island
Hilo Naniloa Hotel
Free self parking
Guam
Property
Parking Rates
Aqua Suites Guam
Free self-parking

Aqua Hospitality hotels have limited parking. Although we are able to meet the parking needs of the majority of our guests, if we are unable to accommodate you in our own parking structure, we will assist you in finding parking nearby.

Does Aqua have any Smoke-Free properties? What is the law regarding smoking in Hawaii or Guam?

Hawaii’s smoking law went into effect on November 16, 2006. The law prohibits smoking in all enclosed or partially enclosed places of employment and public areas. Smoking areas must be at least 20 feet or 6 meters away from doorways, windows and ventilation areas. Up to 20% of a hotel’s rooms may be designated for smoking. Aqua Hotels provide non-smoking accommodations and do not allow smoking in rooms or on balconies.

Do you provide beach towels?

Aqua Aloha Surf Waikiki, Aqua Bamboo Waikiki, Lotus Honolulu at Diamond Head, Aqua Ilikai Hotel & Luxury Suites, Aqua Palms Waikiki, Aqua Pacific Monarch, Aqua Skyline at Island Colony, Aqua Oasis, Aqua Waikiki Pearl, Aqua Waikiki Wave, Luana Waikiki, Park Shore Waikiki, and Kauai Shores all offer beach towels at the front desk for your convenience. Some properties now offer beach chairs as well!

What is Aqua’s Pet Policy?

Aqua currently has multiple pet-friendly properties located on Oahu in Hawaii and one pet-friendly property on Guam. Most properties have a pet fee that includes puppy pads and treats for your furry friend. Pet policies vary by each property.

Our Pet Friendly Hotels:
Lotus Honolulu at Diamond Head Aqua Waikiki Pearl
Aqua Waikiki Wave
Hotel Renew
Ewa Hotel Waikiki
Hokele Suites Waikiki
Ohia Waikiki
Pagoda Hotel
Polynesian Plaza
White Sands Hotel
Aqua Suites Guam

What type of internet is available at Aqua properties?

Internet options vary by property. Please see our chart below for more information on rates available.

Oahu
Property
Internet Rates
Aqua Aloha Surf Waikiki
In-room Ethernet / WiFi in lobby included in daily Hospitality Fee
Aqua Bamboo Waikiki
WiFi included in daily Hospitality Fee
Aqua Ilikai Hotel & Luxury Suites
WiFi included in daily Hospitality Fee
Aqua Pacific Monarch
WiFi included in daily Hospitality Fee
Aqua Palms Waikiki
WiFi included in daily Hospitality Fee
Aqua Skyline at Island Colony
WiFi included in daily Hospitality Fee
Aqua Waikiki Pearl
WiFi included in daily Hospitality Fee
Aqua Waikiki Wave
WiFi included in daily Hospitality Fee
Luana Waikiki
WiFi included in daily Hospitality Fee
Park Shore Waikiki
Free WiFi
Lotus Honolulu at Diamond Head
WiFi included in daily Boutique Fee
Ewa Hotel
WiFi included in daily Convenience Fee
Hokele Suites Waikiki
WiFi in lobby
Maile Sky Court
In-room Ethernet $9.95 daily / WiFi in lobby included in daily Convenience Fee
Pagoda Hotel
In-room Ethernet / WiFi in lobby included in daily Convenience Fee
Polynesian Plaza
In-room Ethernet $10.95 daily
White Sands Hotel
In-room Ethernet / WiFi in lobby included in daily Convenience Fee
Neighbor Islands
Island
Property
Internet Rates
Maui
Maui Beach Hotel
WiFi included in daily Convenience Fee
Kauai
Aqua Kauai Beach Resort
WiFi included in daily Resort Fee
Kauai
Kauai Sands Hotel
WiFi included in daily Hospitality Fee
Hawaii Island
Volcano House
Free WiFi
Hawaii Island
Hilo Naniloa Hotel
Free WiFi in select public areas
Guam
Property
Internet Rates
Aqua Suites Guam
Free WiFi

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Transportation & Airport Shuttle Service

Transportation from Honolulu International Airport (HNL) to our properties is available through SpeediShuttle.

Book SpeediShuttle Online

SpeediShuttle Rates for Shared Ride transfers to and from Aqua Hospitality’s Oahu hotels*:

Arrive (from airport) Depart (to airport)
1 passenger $14.55 $13.60
2 passengers $29.09 $27.19
3 passengers $43.64 $40.79
4 passengers $58.19 $54.38
5 passengers $72.73 $67.98

 

Exclusive Transfer Arrival Up To 11 Guests: $128.07
Exclusive Transfer Departure Up To 11 Guests: $120.85

Arthur’s Limousine Rates for chauffeured transfers from and to Aqua Hospitality’s Oahu hotels*:

Arrive (from airport) Depart (to airport)
Sedan (3 passengers) $131.18 $123.83
SUV (5 passengers) $144.30 $136.21
Limousine: (8 passengers) $183.65 $173.37

 

Child Seats: $7.36/child
Bikes: $15.00/bike
Surfboards: $15.00/surfboard
Golf Clubs: $10.00

Book Transportation Online

*Transportation rates to and from Pagoda Hotel may vary. All rates are subject to change without notice. Complimentary airport greeter service is included. Rates include taxes. Cancellation with 24 hours notice – no charge. Prices shown are for Waikiki hotels. For large groups that require minibus and motor coach service, please contact our reservations agent at: 1.877.242.5777

Guam Shuttle Service
Shuttle service to and from Guam International Airport can be arranged by Aqua Suites Guam. Please contact the hotel by phone at 671.646.3060 or by email: aquasuitesguam@aquaresorts.com.